Terms and Conditions of Delivery
Thank you for shopping with us. Please read the following Terms and Conditions of Delivery carefully before placing your order. By purchasing from our website, you agree to the following delivery terms.
1. Shipping Methods
We ship orders using the following methods:
- Australia Post
- CouriersPlease
The shipping method used will depend on the size, weight, and destination of your order.
2. Untracked Shipping for Small Items
For small items, we may use untracked envelope delivery via standard post. These items will be delivered to your mailbox without tracking. By selecting or accepting this shipping method, you acknowledge and accept the associated risks, including possible delays.
3. Processing and Dispatch Times
- Orders are typically processed within 1–3 business days.
- Dispatch times may vary during peak periods, sales, or due to unforeseen circumstances.
4. Delivery Timeframes
Estimated delivery times:
- Standard Delivery: 2–8 business days (depending on location)
- Express Delivery (if available): 1–3 business days
These timeframes are estimates only and not guaranteed. Delays caused by the carrier or external factors (e.g., weather, public holidays, etc.) are beyond our control.
5. Tracking Your Order
- If your order includes tracking, you will receive a tracking number via email once dispatched.
- Orders sent via untracked envelope post will not include tracking or delivery updates.
6. Delivery Address
Please ensure all delivery details are correct at the time of purchase. We are not responsible for parcels delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.
7. Missed Deliveries and Redelivery
If delivery is attempted and unsuccessful, a card may be left with instructions for redelivery or collection. If an item is returned to us due to non-collection, additional charges may apply for redelivery.
8. Lost or Delayed Parcels
- Please contact us if your parcel has not arrived within the expected timeframe.
10. International Shipping
Please get in touch with us directly if you require international shipping we may arrange this for an additional fee.
11. Changes to These Terms
We reserve the right to update or change these delivery terms at any time. Any changes will be posted on this page and apply to all orders placed after the date of update.